Refund & Cancellation Policy

All Subscription Fees paid to Ideas Cloud LLP are strictly non-refundable. This applies to all plan types — monthly, annual, or any custom pricing arrangement — regardless of the reason for cancellation.

ZapU is a Software-as-a-Service (SaaS) platform. By subscribing, you gain immediate access to our Platform, technology infrastructure, and services. The value of our service is delivered from the moment your subscription begins, and fees reflect this ongoing access.

By completing your subscription payment, you expressly acknowledge and agree that no refund will be issued for:

• Cancellation before the end of a billing period
• Unused days or features within a billing period
• Downgrading to a lower plan mid-cycle
• Dissatisfaction with the service after a free trial, if any, has ended
• Technical issues outside ZapU's reasonable control (third-party outages, payment gateway failures, etc.)
• Failure to use the Platform during an active subscription period

Merchants may cancel their ZapU subscription at any time, with no penalty or notice period required.

How to cancel: Log in to your ZapU dashboard, navigate to Settings → Billing, and select "Cancel Subscription." Alternatively, send a cancellation request to [email protected] from your registered email address.

Effect of cancellation:

• Your subscription will remain active until the end of the current billing cycle (monthly or annual).
• After the billing cycle ends, your account will be downgraded or deactivated and the ZapU checkout widget on your store will stop functioning.
• No further charges will be made after the cancellation date.
• No pro-rata refund will be issued for the remaining days in the current billing period.

We recommend cancelling at least 2 business days before your next renewal date to ensure the cancellation is processed before the next charge.

ZapU will issue a full or partial refund only in the following circumstances:

• Duplicate charge: Your account was charged more than once for the same billing period due to a technical error on our part.
• Incorrect amount charged: You were charged a different amount than the plan price agreed upon at the time of subscription.
• Charge after cancellation: Your account was charged after a confirmed cancellation was processed by ZapU.

To request a refund for a billing error, email [email protected] within 7 days of the disputed charge with:

• Your registered email address and business name
• The invoice number or transaction ID
• A description of the error

Verified billing error refunds will be processed within 7–10 business days to the original payment method.

Where ZapU offers a free trial period, no credit card is required during the trial unless explicitly stated. At the end of the trial, your plan will not automatically convert to a paid plan without your explicit consent.

Trial access is limited to one per business entity. ZapU reserves the right to withdraw or modify the free trial offer at any time.

This policy applies exclusively to ZapU's Subscription Fees charged to Merchants. It does not govern refunds to end shoppers for orders placed through Merchant stores.

Each Merchant is independently responsible for their own refund, returns, and exchange policy for orders fulfilled through their store. ZapU is not a party to the transaction between a Merchant and their shoppers and accepts no liability for shopper refund disputes.

For any billing-related questions or to raise a refund request, please reach out: